Frequently Asked Questions Regarding Technology Issues

Faculty and staff are working to move all physical courses to an alternative platform. We recommend that you check Blackboard and your student email account daily for updates and announcements.

view.trumanedu is Truman’s online virtual computer lab. This environment provides access to Microsoft Office, SPSS, SAS, and other software applications. It also includes specialized software that could be course specific. In these cases, your professor should provide more information to you.

If you need immediate assistance, contacting the IT Service Center through an email or phone call will be the most efficient way of communication.

Zoom and Google Meet are two services that we recommend to students who need to virtually ‘meet up’ to complete school work.  To work on documents collaboratively, you can continue to make use of Google Drive.

We are assuming that our normal on-campus student printing service will not be available in the coming week(s). If your professor requires a hard/digital copy of any work, please print it as a PDF.  Most print options allow the option of printing as a PDF.

Most software and services require high-speed Internet access. If you don’t have Internet access, check with your local ISPs (Internet Service Providers) for any promotions or deals that they may be offering. Avoid any long-term contracts, but most have short-term or month-to-month options that could be a great convenience until we return to face-to-face learning.

See more details in the section about Internet Service on the Student Checklist.

If you need a computer or specialized software/equipment for your classes, check with your instructor. ITS will work with faculty to assist with emergency resources in any way possible.

COVID-19 Updates and Resources  Student Remote Learning Resources